Does Empowerment Work? The Role of Education in Service Quality.

Does Empowerment Work? The Role of Education in Service Quality.

Lecturers from the Department of Business and Management, Faculty of Administrative Sciences and Economics at Tishk International University-Sulaimani (TIUS) , Dr. Taylan Budur, Assoc. Prof. Dr. Ahmet Demir, and Dr. Najich, have contributed to an insightful research article titled “Does empowerment work? The role of education in service quality.” This research, published in the Journal of Global Business and Organizational Excellence (GBOE), holds significance as the journal is indexed at Q2 on Scopus. The study explains the crucial connection between employee educational backgrounds and their success in assignment tasks, exploring the impact of empowerment on service quality.

For those interested in exploring this research further, the full article is accessible via the following link: https://onlinelibrary.wiley.com/doi/abs/10.1002/joe.22249.